Betting Rules

General betting conditions

Casoola Casino provides online gaming services subject to applicable laws, regulatory requirements and the rules published on the site. These Betting Rules apply to all eligible users who place bets, enter games or otherwise use a betting product. Additional conditions may apply to a particular game, tournament, promotion or payment method. If a game-specific rule conflicts with a general rule, the game-specific rule will normally apply to that game.

You are responsible for reading the relevant rules before placing a bet. Information displayed in the betting interface, including available selections, stake fields, odds, prize information, limits and warnings, forms part of the information that applies to your bet. If you do not understand a rule or displayed instruction, do not place the bet until you have obtained clarification through the available support channels.

Eligibility and account use

• You must meet the minimum legal age and any other eligibility requirements that apply in your location.
• You must provide accurate, current and complete information when registering and whenever your account details change.
• You may only use an account registered in your own name and must keep your login details secure.
• You must not allow another person to access your account or place bets on your behalf.
• You must use the service only from locations where online gambling is permitted and available to you.
• You may be asked to complete identity, age, payment or location checks before betting or withdrawing funds.
• Casoola Casino may restrict, suspend or close an account where information cannot be verified, account activity appears unlawful, or these rules are not followed.

One person should use one account unless Casoola Casino has expressly approved another arrangement. Creating multiple accounts, using another person’s account, or attempting to avoid an account restriction may result in bets being reviewed and any related account action being taken under the applicable Terms and Conditions.

Placing and confirming bets

A bet is generally made by selecting a game or betting option, entering a stake and confirming the transaction through the betting interface. A selection placed in a bet slip is not necessarily a completed bet. You should check the final confirmation screen, including the stake and relevant terms, before submitting the bet.

Before you confirm

1. Check that you are using the correct account and that the displayed balance is sufficient for the intended stake.
2. Review the selected game, market, wager type, stake, odds or payout information and any applicable limits.
3. Check whether the bet is a single wager, a combination of selections, an in-play wager or another available format.
4. Make sure the displayed information has not changed before you confirm the transaction.
5. Confirm the bet only when you are satisfied that all details are correct.

Once a bet has been accepted and recorded, it will generally be final and cannot be changed, cancelled or withdrawn by the player. A request to cancel or amend a bet may only be considered where the site rules allow it or where a technical or operational issue requires a review. A bet is not accepted merely because a button has been pressed. Acceptance occurs when the transaction is recorded by the relevant system and, where applicable, a confirmation is displayed.

You should retain any confirmation, reference number or account history entry associated with a bet. Your account history is the primary record of your betting activity. If a confirmation is not displayed, avoid repeatedly submitting the same transaction and first check your account history. A missing or delayed confirmation does not automatically mean that a bet was rejected.

Limits and availability

Minimum and maximum stakes, payout caps, game availability and other restrictions may vary by product, account, payment method, jurisdiction or applicable law. Any limit that applies should be displayed in the relevant betting interface or account information. Casoola Casino may refuse, limit or restrict a bet where required for legal, technical, security, responsible gambling or operational reasons. No limit should be understood as a guarantee that a bet will be accepted.

If a product, market or game is unavailable in your location, you must not attempt to bypass the restriction by using inaccurate information, a virtual location, another person’s account or any other method. Bets placed in breach of an applicable location or access restriction may be reviewed and dealt with under the site rules.

Game results, settlement and corrections

Bets are settled using the result or outcome determined by the relevant game system, event source or other settlement method described in the applicable product rules. For casino games, the recorded result generated by the approved game system is used for settlement. For event-based betting, the result and any rules about postponement, abandonment, interruption or disqualification will be set out in the relevant betting information.

Settlement principles

• A winning bet is credited according to the applicable odds, payout table, game rules or displayed terms.
• A losing bet is settled in accordance with the result and the rules for that product.
• A voided or cancelled bet is handled according to the relevant game or market rules.
• Where a result cannot be confirmed, the bet may remain unsettled until the required information is available.
• Where a bet contains several selections, the treatment of an unavailable or void selection depends on the applicable bet type and product rules.
• Any taxes, fees, deductions or other charges that lawfully apply will be dealt with as described in the relevant terms.

Displayed odds, balances, results and payouts are intended to be accurate, but errors can occur. This may include an obvious pricing error, an incorrect result, a duplicated transaction, a display error or a technical issue affecting a game or betting market. If an error affects a bet, Casoola Casino may correct the record, void the affected transaction, recalculate the settlement or take another reasonable step allowed by the applicable rules.

A bet or payout that was accepted or credited because of an obvious error may not be treated as valid merely because it appears in the account history. If a correction creates a negative balance or an amount is credited incorrectly, the adjustment may be made in accordance with the Terms and Conditions. Casoola Casino will aim to apply corrections consistently and fairly, taking into account the nature of the error and the circumstances of the transaction.

Technical interruptions

Internet connections, devices, payment systems and third-party services can be interrupted or delayed. You are responsible for checking that your device and connection are suitable for the service. If a technical failure prevents a bet from being properly recorded, the transaction may be rejected, delayed, reviewed or cancelled. A screenshot, browser message or pending balance change does not by itself prove that a bet was accepted.

If a game stops, disconnects or displays an unusual result, do not assume the outcome. Check your account history and the relevant game information. The recorded system result and applicable product rules will be used to determine the status of the transaction, subject to any investigation required.

Fair use, prohibited conduct and account reviews

The betting service must be used honestly and for personal entertainment. You must not manipulate a game, interfere with the site, exploit a software weakness, submit false information or use the service for an unlawful purpose. You must also comply with any restrictions relating to payment methods, promotions, identity checks and responsible gambling controls.

Examples of prohibited conduct

• Using stolen, unauthorised or third-party payment details.
• Opening or operating an account in another person’s name.
• Colluding with other players or coordinating activity to obtain an unfair advantage.
• Using automated software, bots, scripts, data-mining tools or other unauthorised technology.
• Interfering with game software, website security, transaction processing or account controls.
• Trying to exploit a pricing, settlement, promotional or technical error.
• Providing false, misleading or incomplete information during registration or verification.
• Using the service to launder money, conceal the source of funds or support another unlawful activity.
• Attempting to bypass a self-exclusion, account restriction, location control or responsible gambling measure.
• Placing bets while acting for another person or accepting instructions to wager on another person’s behalf.

Casoola Casino may review account activity where there is a concern about security, identity, payments, unusual betting patterns, compliance or possible rule breaches. A review may involve requesting documents or information, delaying a transaction while checks are completed, restricting access to particular products or taking action under the Terms and Conditions. Information may be handled in accordance with the Privacy Policy and applicable legal obligations.

If an account is suspended or a transaction is placed on hold, you should not create another account or attempt to continue the same activity through another person. Doing so may make the review more difficult and may lead to further restrictions. Casoola Casino will assess relevant matters in accordance with its procedures, the site rules and applicable requirements.

Complaints and disputes

If you believe that a bet has been recorded or settled incorrectly, review the game rules and your account history before raising the issue. Provide the relevant bet details, including the date, game, stake and any available reference information. Complaints are assessed using the available transaction records, system data and applicable rules. A dispute about a result does not automatically change the settlement while it is being reviewed.

Responsible betting and rule updates

Betting should be treated as entertainment, not as a way to earn income or recover losses. Only wager money you can afford to lose, set a personal budget before you begin and avoid betting with borrowed money. Take regular breaks and do not bet when you are upset, under the influence of alcohol or drugs, or trying to chase a previous loss.

• Set a spending limit that suits your circumstances and monitor your account activity.
• Use available deposit, session, loss or wagering controls where they are offered.
• Consider taking a break or requesting account restrictions if betting stops feeling enjoyable.
• Do not ask another person to place bets for you or use another person’s account.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
• Contact the available support service if you need help understanding responsible gambling tools.

You remain responsible for bets placed through your account unless the transaction is shown to be unauthorised or affected by a confirmed system issue. Keep your password and device secure, sign out when using a shared device and notify Casoola Casino promptly if you suspect that someone else has accessed your account.

These Betting Rules may be updated to reflect changes to products, technology, legal requirements or operating procedures. The current version published on the site applies from the date it is made available, unless a different effective date is stated. You should review the rules regularly, particularly before placing a new type of bet. Continued use of the betting service after an update indicates that you have read and accepted the revised rules.

If any part of these rules is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. These rules should be read together with the Terms and Conditions, Privacy Policy, Responsible Gambling information and any specific rules displayed for the product you choose.