Responsible Gaming

Gamble for entertainment

Online gambling involves financial risk. There is no guaranteed strategy, system or result, and previous outcomes do not predict future outcomes. Games are based on chance or other features set out in their rules, so a win is never certain. You should only gamble with money that you can afford to lose after essential costs and financial commitments have been covered.

Set a clear budget before you begin and treat that budget as the maximum amount you are prepared to spend. Do not increase your spending to chase losses. Trying to win back money can lead to larger bets, longer sessions and decisions that you may later regret. If you reach your chosen budget, stop playing, even if you believe a win may be close.

Practical habits for safer play

• Decide how much time and money you can spend before opening a game.
• Keep gambling separate from money needed for rent, bills, food, transport, education or other essentials.
• Use a personal limit that reflects your income and financial responsibilities, not the amount you hope to win.
• Take regular breaks and avoid playing when you are tired, upset, stressed or affected by alcohol or other substances.
• Never borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
• Do not assume that a bonus, promotion or previous win changes the odds of a game.
• Keep track of deposits, withdrawals, losses and the time you spend playing.
• Talk openly with someone you trust if gambling is becoming difficult to control.

Gambling should be available only to adults who meet the applicable age and eligibility requirements. Do not allow children or other unauthorised people to use your account. Keep your login details private, use appropriate device security and sign out when you finish playing.

Tools to help you stay in control

Planning in advance can make it easier to keep gambling within safe boundaries. Where account controls are available, use them before you start playing or whenever your circumstances change. A limit is most useful when it is realistic, understood clearly and not changed during an emotional or extended session.

Deposit and spending limits

A deposit limit can restrict the amount you add to your account over a selected period. It is designed to help you follow a budget and reduce impulsive deposits. A deposit limit does not guarantee that you will win or prevent losses from your available balance, so you should still monitor your play and account activity.

Time and session limits

If time controls are available, use them to decide how long a session should last. Consider setting a reminder to stand up, take a break and review how much time and money you have used. Gambling for longer than planned can make it harder to assess decisions objectively.

Reality checks and account reviews

Account statements, transaction histories and activity summaries can help you understand your gambling patterns. Review these records regularly rather than relying on memory. If the amount of time or money you spend surprises you, pause your play and consider applying a stronger restriction.

Breaks and self-exclusion

A temporary break can be useful when you want to step away from gambling for a set period. Self-exclusion is a stronger option that restricts access for a chosen period or until further review, depending on the arrangement available. During a break or self-exclusion period, do not create another account or use another person’s account to continue playing. If you need help applying a restriction, use the available account support channels.

Limits and restrictions may have conditions about when they take effect, how long they last and whether they can be changed. Read the relevant information carefully before confirming your choice. A restriction should be viewed as a commitment to yourself, not as an obstacle to work around.

Recognising when gambling may be a problem

Problem gambling can develop gradually. You do not need to experience every warning sign before taking action. If gambling is causing concern, reducing or stopping early can help prevent further harm. Consider whether any of the following statements apply to you:

• You spend more time or money gambling than you planned.
• You often think about gambling, your next deposit or your next opportunity to win.
• You chase losses or increase your bets to try to recover money.
• You feel restless, irritable or uncomfortable when you try to stop or cut down.
• You hide gambling activity, account information or losses from family, friends or other people close to you.
• You borrow money, miss payments or use funds set aside for important expenses.
• Gambling affects your work, studies, sleep, relationships or physical health.
• You gamble to escape stress, sadness, loneliness, boredom or other difficult feelings.
• You have tried to cut back or stop but have not been able to maintain the change.
• You feel regret, shame or anxiety after gambling but continue to play.

If one or more of these signs feels familiar, stop gambling and put a barrier between yourself and further play. Log out, remove access to saved payment methods where appropriate, use an available break or self-exclusion option, and tell someone you trust what is happening. A trusted person may be able to help you review finances, reduce access and stay accountable.

Gambling problems can affect anyone, regardless of age, income, experience or background. They are not a sign of weak character. Support from a qualified health professional or gambling support service can help you understand your options and develop a plan that suits your situation.

Getting support and protecting your account

If you are worried about your gambling, seek assistance as soon as possible. In Australia, support may be available through gambling help services in your state or territory, community health providers, financial counsellors, mental health professionals and other qualified support organisations. These services can provide confidential information, practical guidance and referrals. Search for a suitable Australian gambling support service through an official government or health resource.

You can also speak with the Casoola Casino support team through the contact and account channels made available on the website. Ask about the responsible gaming options available to you, including account limits, temporary breaks, self-exclusion or account closure. You do not need to wait until a situation becomes severe before asking for help.

If you are supporting someone else

If a friend or family member is affected by gambling, choose a calm time to raise your concerns. Use clear, non-judgemental language and focus on the behaviour you have noticed and its impact. Avoid lending money to cover gambling losses or agreeing to keep harmful activity secret. Encourage the person to use available restrictions and speak with a qualified support service. You may also seek support for yourself, as gambling-related harm can affect the wider household.

When urgent help is needed

Financial stress, relationship conflict and strong feelings can become overwhelming. If you or someone else is at immediate risk of harm, contact emergency services or an appropriate crisis support service in Australia. If gambling is connected with thoughts of self-harm, do not remain alone and seek urgent professional assistance.

Responsible gaming is an ongoing choice. Review your limits regularly, pay attention to changes in your mood or spending, and take action early if gambling no longer feels controlled. Casoola Casino encourages players to make informed decisions, use the protections available to them and seek independent support whenever it is needed.