Privacy Policy

How we handle personal information

Casoola Casino respects the privacy of players and aims to handle personal information responsibly. Personal information is information that identifies you, or that can reasonably be connected with you. The information we collect depends on how you use the website, the features you access and the information needed to provide gambling services safely and lawfully.

By using the website or opening an account, you acknowledge that information may be collected and used for the purposes described in this Privacy Policy. Where consent is required, we will seek it in an appropriate way. You may withdraw consent for certain uses, such as direct marketing, although withdrawing consent does not affect processing that is necessary to operate your account, meet legal obligations, prevent fraud or protect the website.

This policy applies to information collected through the website, account services, customer support interactions and other related digital services. It does not necessarily apply to websites or services operated by third parties that may be linked from our website. Those services have their own privacy practices, and you should review their policies before providing information.

Why information is used

• To create, maintain and administer your player account.
• To process deposits, withdrawals and other account transactions.
• To verify identity, eligibility and account information.
• To carry out security, anti-fraud, anti-money-laundering and responsible gambling checks.
• To provide customer support and respond to questions, complaints or requests.
• To operate, maintain, improve and personalise the website and its features.
• To send service messages, account notices and other important communications.
• To send promotional communications where permitted and where you have chosen to receive them.
• To comply with applicable legal, regulatory and risk-management requirements.
• To investigate suspected misuse, breaches of terms, technical incidents or unlawful activity.

Information we may collect

The types of information handled by a casino website can vary. We aim to collect information that is relevant to the service being provided and to avoid collecting information that is not reasonably needed. Depending on your use of Casoola Casino, information may include the following categories.

Account and contact details

This may include your name, date of birth, residential details, email address, telephone details, username, account preferences and other information you provide when registering or updating your account. We use these details to identify your account, communicate with you, provide support and manage account settings.

Identity and verification information

We may request information or documents needed to confirm your identity, age, location, source of funds or eligibility to use particular services. This can include copies of identity documents, proof of address and information supplied during verification checks. Verification information is used to help protect accounts, prevent impersonation and fraud, and meet applicable obligations.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, account balances, payment methods, transaction history and related checks. Payment providers may process payment information under their own privacy policies. We use transaction records to operate the account, investigate payment issues, identify unusual activity, provide customer support and keep records required for legal and security purposes.

Device, technical and usage information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device details, approximate location, language settings, pages viewed, access times, referral information and information about how you interact with the website. This information helps us keep the website secure, diagnose faults, understand usage and improve performance.

Support and communications

If you contact us, we may keep the information you provide, including the content of your messages and relevant account details. This allows us to verify your request, respond appropriately, investigate concerns and maintain a record of support activity. We may also record communication preferences, including whether you have opted in or out of marketing.

Information from other sources

Where appropriate, information may be received from payment services, identity verification providers, fraud-prevention services, technology providers or other parties involved in delivering the website. We may combine this information with information held in your account to verify details, manage risk and provide services.

Cookies, sharing and information security

Cookies and similar technologies

Casoola Casino may use cookies and similar technologies to remember settings, keep account features working, support security, understand website traffic and improve the online experience. Some cookies are needed for core functions, while others may help with analytics, preferences or relevant communications.

You can manage or restrict cookies through your browser settings. Disabling some cookies may affect the availability or performance of certain website features. Your browser may also allow you to delete cookies already stored on your device. Cookie choices may need to be repeated if you use a different browser or device.

When information may be shared

Information may be shared where it is reasonably necessary to provide services, protect players, operate the website or meet legal obligations. This can include sharing information with trusted service providers that support hosting, technology, payments, identity checks, customer support, communications, security, analytics or fraud prevention. These providers should only use information for authorised purposes and are expected to apply appropriate safeguards.

Information may also be disclosed when required or permitted by law, in response to a valid legal request, to protect the rights and safety of players or others, to investigate suspected fraud or misuse, or in connection with a business change. We do not intend to sell personal information as a standalone product. Where information is shared, the amount shared should be limited to what is reasonably required for the relevant purpose.

Security and storage

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, encryption or other safeguards appropriate to the information and the risks involved.

No online service can guarantee complete security. You are responsible for keeping your login details confidential, using a secure device and notifying support if you believe your account or personal information has been compromised. We may limit access to personal information to people and providers who need it for authorised work.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and record keeping. Some records must be kept for a period required by law even after an account is closed. This means that a deletion request may not result in every record being removed immediately. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, you may have rights in relation to the personal information we hold about you. These rights are intended to help you understand and manage the way your information is used. We may need to verify your identity before acting on a request, particularly where the request concerns account information or identity documents.

Access and correction

You can ask for access to personal information associated with your account and request an explanation of how it is being used. You can also ask us to correct information that is inaccurate, incomplete or out of date. Some account details may be available for you to review or update through the account area. If information cannot be changed directly, contact privacy support so the request can be assessed.

Deletion and account closure

You may ask for your personal information to be deleted or for your account to be closed. We will consider the request in line with applicable requirements and the purposes for which the information is held. Deletion may be limited where information is needed for legal record keeping, security, fraud prevention, dispute resolution, transaction history or other legitimate purposes. Closing an account does not automatically remove records that must be retained.

Marketing preferences and consent

You can withdraw consent to marketing communications at any time. To exercise this choice, update the relevant preference in your account where available, use an unsubscribe option in a promotional message, or contact support@casoolacasino.wtf. Withdrawing marketing consent will not stop essential service communications, such as account, security, transaction or policy messages.

Making a privacy request

To request access, correction or deletion of your data, or to withdraw consent to marketing, email support@casoolacasino.wtf. Please describe your request clearly and include enough information for us to identify the relevant account. Do not send payment passwords or other unnecessary sensitive information by email. We may ask for reasonable information to confirm that the request has been made by the account holder. Requests are reviewed and handled within a reasonable period, subject to verification, technical limitations and any information that must be retained.

If you believe information has been handled incorrectly, you can contact support@casoolacasino.wtf with details of your concern so it can be reviewed. We may update this Privacy Policy from time to time to reflect changes to the website, services, technology or applicable requirements. The current version published on the website will apply to ongoing use of the services.