Casoola Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your use of the Casoola Casino website, account services, games, promotions and any other services made available through the platform. They should be read together with any additional rules, game instructions, promotional terms, privacy information and responsible gambling guidance displayed on the website. Those additional terms may apply to a particular service or offer and will be made available before or during the relevant activity.

By accessing the website or opening an account, you agree to comply with these Terms & Conditions and all applicable laws. If you do not agree with any part of them, you must not use the website or its services. We may update these terms from time to time to reflect changes to the services, legal requirements, security practices or business operations. The updated version will apply when it is published, unless a different effective date is stated.

You are responsible for reviewing the current version of these terms before using the website. Continued use after an update indicates acceptance of the revised terms. If a specific game rule, promotion term or other service condition conflicts with these general terms, the specific condition will apply to that activity to the extent of the conflict.

Eligibility and lawful use

• You must be legally permitted to participate in online gambling in the place where you are located.
• You must meet the minimum legal age that applies to gambling in your location. Underage gambling is not permitted.
• You must provide accurate, current and complete information when creating or maintaining an account.
• You must not access the website from a location where its services are unlawful or restricted.
• You must use the website for your own personal participation and not on behalf of another person or organisation.
• You must not use the website for fraudulent, criminal, abusive or otherwise unlawful activity.

2. Accounts, verification and security

An account may be required to access certain games or services. You are responsible for ensuring that the information connected with your account remains accurate. We may ask you to confirm your identity, age, location, payment ownership or other information before allowing access to particular features, processing certain transactions or completing account reviews.

Verification checks may include requests for suitable documents or other information. You must respond to reasonable verification requests within the required period. If information cannot be verified, is incomplete, appears inaccurate or raises a security concern, access to the account or related transactions may be restricted until the matter is resolved.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password, authentication information or account access with another person. You should notify Casoola Casino through the support channel provided on the website if you suspect that your account has been accessed without permission, your credentials have been lost or your account security has been compromised.

• Only one personal account should be used unless additional accounts are expressly permitted by the applicable rules.
• You must not create an account using another person’s identity or information.
• You must not sell, transfer, lend or otherwise give another person access to your account.
• You must not attempt to bypass account restrictions, self-exclusion arrangements, technical controls or verification procedures.
• You must not use tools, software or methods designed to interfere with the normal operation of games or the website.

We may suspend, restrict or close an account where we reasonably believe there has been a breach of these terms, a security issue, suspicious activity, inaccurate information, unlawful conduct or a requirement to do so under applicable rules. Any review will be handled in accordance with the relevant policies and legal obligations.

3. Deposits, withdrawals and game participation

Payment methods and transaction options are those displayed as available on the website. You must only use a payment method that you are authorised to use and that is held in your own name, unless the applicable payment terms expressly state otherwise. By making a payment, you confirm that the transaction is authorised and that the information supplied is correct.

Deposits must be made for the purpose of using the services and must not be used to test, conceal or move funds obtained from unlawful activity. Transactions may be subject to security, identity, fraud and compliance checks. A payment may be delayed, declined, reversed or restricted where it cannot be processed, appears unauthorised or requires further review.

Withdrawal requests may be subject to account verification, payment checks, applicable game rules and any conditions shown when the request is made. We may return funds through an approved method connected with your account or use another appropriate method where required by payment, security or legal considerations. Any charges imposed by a payment provider or financial institution may be your responsibility where permitted.

You should check transaction details before confirming a deposit, withdrawal or other payment instruction. Once a transaction has been submitted, it may not be possible to cancel or change it. If you believe a transaction is incorrect or unauthorised, you should raise the issue promptly through the support channel made available on the website.

Games and results

Games are governed by their displayed rules, features and instructions. You are responsible for understanding how a game operates before participating. Where a result is determined by a random or automated system, the recorded result will generally be used to settle the relevant game, subject to technical review and applicable rules. A game may be cancelled, corrected or reviewed where there is a material technical error, system failure, suspected manipulation or other valid reason.

You should not assume that a previous result affects a future result. Gambling outcomes are uncertain, and participation does not guarantee a win or recovery of previous losses. You must only stake money that you can afford to lose.

4. Promotions, fair use and responsible gambling

Promotions, bonuses, free plays and other incentives may be subject to separate terms. Those terms will explain the relevant eligibility requirements, qualifying activity, expiry conditions, wagering or play requirements, withdrawal restrictions and any other applicable conditions. You should read the specific promotion terms before accepting or using an offer.

Unless the relevant promotional terms state otherwise, a promotion may be limited to one per person, household, device, payment method or other permitted category. We may withdraw, amend or refuse a promotion where there has been an error, misuse, collusion, suspicious activity, duplicate participation or a breach of the applicable terms.

Fair and proper use

• You must not exploit a software error, pricing mistake, payment error or other obvious technical issue.
• You must not collude with other players or use coordinated conduct to obtain an improper advantage.
• You must not use automated systems, bots, scripts or unauthorised devices to participate in games or promotions.
• You must not manipulate, disrupt or attempt to gain unauthorised access to the website, account systems or game software.
• You must not engage in chargeback abuse, identity fraud, money laundering or any other dishonest conduct.

If we identify conduct that breaches these terms or a specific offer, we may suspend related activity, cancel affected play, remove promotional benefits, restrict transactions or take other action permitted by the applicable rules. Any action will be considered alongside relevant evidence, account information and legal obligations.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or solve financial problems. Set a budget before playing, keep track of your deposits and losses, take regular breaks and avoid gambling when you are upset, tired or under the influence of alcohol or other substances. Do not chase losses, borrow money to gamble or gamble with money needed for essential expenses.

Account tools and support options may be available to help you manage your play. These may include deposit or activity limits, time reminders, temporary breaks and self-exclusion. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support. You can also use the responsible gambling information provided on the website.

5. Website access, liability and legal information

We aim to keep the website and services available, secure and accurate, but continuous availability cannot be guaranteed. Access may be interrupted for maintenance, updates, technical faults, telecommunications problems, security reasons or circumstances outside reasonable control. We may change, suspend or discontinue a game, feature or service where appropriate.

You are responsible for your device, internet connection, software and security settings when accessing the website. We do not guarantee that the website will be free from every error, interruption, malicious element or compatibility issue. You should keep your device and security software up to date and avoid accessing your account through unsafe or shared equipment.

To the extent permitted by law, Casoola Casino is not responsible for loss caused by your breach of these terms, misuse of the website, inaccurate information supplied by you, unauthorised access resulting from your failure to protect account details, or events outside reasonable control. Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.

Website content, branding, text, graphics, software and other materials are provided for personal use in connection with the services. You must not copy, reproduce, publish, modify, distribute, reverse engineer or commercially exploit them without permission, except where permitted by law. Third-party links or services may be subject to separate terms and are used at your own discretion.

Account closure and complaints

You may request the closure of your account through the process made available on the website. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes, responsible gambling measures or suspected breaches. We may retain information where required for security, legal, regulatory or record-keeping purposes.

If you have a question, dispute or complaint, provide clear information about the issue through the available support channel. We may ask for account or transaction details so that the matter can be reviewed. Do not send passwords or sensitive payment information unless it is requested through a secure and appropriate process.

These terms are intended to operate with the laws and mandatory protections applicable to your use of the services in Australia. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. The latest version published on the website forms the current agreement between you and Casoola Casino regarding use of the services.